Tickets de support

GET /v1/support/tickets
Authorization: Bearer kh_live_xxxx

{
  "success": true,
  "data": [
    {
      "id": 1,
      "uuid": "9b1deb4d-3b7d-4bad-9bdd-2b0d7b3dcb6d",
      "user_id": 1,
      "subject": "Question technique",
      "department": "technical",
      "status": "open",
      "priority": "normal",
      "messages_count": 2,
      "created_at": "2024-06-15T09:00:00.000000Z",
      "updated_at": "2024-06-15T10:30:00.000000Z"
    }
  ],
  "meta": {
    "total": 5,
    "per_page": 20,
    "current_page": 1
  }
}

POST /v1/support/tickets
Content-Type: application/json

{
  "subject": "Erreur 500 sur mon site",
  "message": "Depuis ce matin, le site renvoie une erreur 500…",
  "department": "technical",
  "priority": "high",
  "service_id": "550e8400-e29b-41d4-a716-446655440000"
}

{
  "success": true,
  "data": {
    "ticket_id": "9b1deb4d-3b7d-4bad-9bdd-2b0d7b3dcb6d",
    "subject": "Erreur 500 sur mon site",
    "department": "technical",
    "priority": "high",
    "status": "open"
  }
}

GET /v1/support/tickets/{ticket_uuid}

POST /v1/support/tickets/{ticket_uuid}/messages
Content-Type: application/json

{
  "message": "Merci pour votre retour, j’ai appliqué la correction."
}

PATCH /v1/support/tickets/{ticket_uuid}/close

{
  "success": true,
  "data": {
    "ticket_id": "9b1deb4d-3b7d-4bad-9bdd-2b0d7b3dcb6d",
    "status": "closed"
  }
}

PATCH /v1/support/tickets/{ticket_uuid}/reopen

{
  "success": true,
  "data": {
    "ticket_id": "9b1deb4d-3b7d-4bad-9bdd-2b0d7b3dcb6d",
    "status": "open"
  }
}

{
  "success": false,
  "error": {
    "code": "sandbox_read_only",
    "message": "Les tokens sandbox (kh_test_) sont en lecture seule. Utilisez un token live (kh_live_) pour les opérations d'écriture."
  }
}